Who is MeterNet and what do you do?
MeterNet is a third-party billing company that works on behalf of your HOA or community. Our role is to accurately bill each resident for their perso...
How do I establish an account with MeterNet?
Are you the homeowner, or are you renting ( tenant )? If you’re a new tenant: Congratulations on your new home! Please contact the homeowner or pro...
How do I create an account for the online portal?
To access your MeterNet account online, register or log in at the following link: MeterNet Online Portal To register, you’ll need your account num...
How do I add a tenant to my account?
As the homeowner, the account will always remain in your name, but tenants can be added as authorized users. 📌 Note: If a tenant is listed as an aut...
How do I close my MeterNet account?
If you are a homeowner: Email us with your escrow close date, and we can prepare your closing information. If there’s a rent-back agreement, please ...
What is a "base fee"?
A base fee is a flat rate charge applied by most utilities. These base fee is charged to cover the cost of providing access to the utility, even if ...
What if my meter is leaking?
We’re sorry to hear that! For fastest help, please send us the following: A 15-second video clearly showing the leak Your account number and con...
What if I have a water outage?
We’re sorry you’re experiencing this! Please note that MeterNet does not control water delivery and will NEVER turn off your water without notice out...
What does my MeterNet service fee cover?
The MeterNet service fee covers all the services we provide—including meter reading, customer service, billing, matching of utility rates, the prepara...
Why is my bill so high?
A higher-than-expected bill is often due to increased utility usage. Here are a few things to check: Higher Usage: Review your statement for any spi...
Payment options
We provide various payment options, including: FREE Automatic ACH payments Mailed-in check or money order payments Online/over-the-phone credit ca...
Will I get charged late fees?
Late fee policies can vary depending on your community. In most cases: The Payment due date is 25 days after the statement date. A late fee may app...
When is my bill due?
Your due date is listed on the top right hand side of your statement. If you have any questions, please reach out to us through chat or at email cus...
How do I add/remove a new tenant to my account?
No problem! Submit a new Duplicate Statement Form with the new Tenant information, including move-in/out dates, and we’ll have your account updated...
Can I request a prorated final bill for my tenant?
When moving in and out new tenants, their move-out/in days may not fall on the same day as your statement. In those cases, while we cannot provide a m...